Southwestern Remodeling's goal is to keep our customers completely satisfied throughout the entire remodeling process. The following excerpts are from letters sent to us by some of our satisfied customers. These letters serve as true testaments of the professionalism, experience and dedication of the Southwestern Remodeling team.
To view the actual full-length letter, click on the homeowner's name following their quote.
I would just like to drop you a short letter to let you know how totally pleased and satisfied I am with the work done on my home. It was a very small job, but not having the tools myself, it needed professionals to be done right. I was NEVER given the feeling it was too small for your company. The professionalism shown by all those involved was outstanding.
—Steve Tuck
It’s nice to know these days that not all companies are out to take advantage or do poor jobs for older people.
—Ruth Fox
I just dealt with one of your employees with a room project. His name is Allen. Allen was very patient and prompt. He was always here when he said he would be and his works was well done. He always left the work area as clean and safe as possible at the end of each day.
—Corrinna Irvin
We wanted to let you know how pleased we are with the beautiful tile floor and the work done by Gary the Tile Man Supreme. Several of our neighbors have been in to inspect the kitchen and all of them have commented on the tile floor, in particular the trim area that goes around the room.
—Don and Joan Laswell
Ron and his helper were finally able to get started and in about two weeks, we had just the deck and cover we had asked for. Their professionalism and workmanship were excellent. They kept the area cleaned up while they were working and cleaned up when they were finished. The deck looks great and we would recommend Southwestern Remodeling to anyone considering a deck.
—Arden and Carol Strole
Every single person was pleasant and cooperative. Not once did they question how I wanted something.
—Betty J. Nutter
Harold Ketcherside bid the job and was extremely friendly and professional. He exudes honesty and integrity. I bid several contractors to do my remodeling project and it was Harold’s honesty and integrity that made me choose Southwestern.
—Clyde Hill
I have worked with Roger Miller in years past, so when I learned he was with Southwestern, I looked no further for a project coordinator to help me. I also want to let you know the quality workmanship that Ron Tilson and his assistant provided. On the morning Ron was scheduled, he arrived early and was very courteous and friendly. His enthusiasm is also contagious!
—Becky Miller
I wanted to write and let you know just how impressed we are with two of your employees, Ray and Ken. Everything they have done is quality workmanship. One can tell they take pride in their work.
—Dennis and Mona Lawson
Ray Kelly not only knows his job, he has done excellent work. He saw that everyone on the job was doing it right, and when things, supplies, and more workers needed to arrive, they did.
—Diane Zuantic
[Ray Kelly] has given honest and valuable input to the construction and design of our addition, which will increase the enjoyment of our investment immensely.
—Dennis and Evelyn Woods
I’d like again to commend the work done by your craftsman, Craig Ferguson. Among the many reasons I choose to do business with Southwestern is the fine workmen you employ. They listen and make every effort to accommodate your wishes. They are professional and courteous.
—D. Steffanie Steele
We want to let you know about your workers, Doug Zimmerman, Brian Kern, and James Regier. They did an excellent job, WE MEAN EXCELLENT JOB on the front of our home. They were polite, well mannered, clean, and very professional. What we admired most was they didn’t use any foul language.
—Joe and Carla Weeks
All of [your workers] were thoughtful and careful around my wife’s many flowers, skilled workers who knew how to solve problems while building beautiful arbors, and went the extra mile for us even fixing a loose cable that was not part of their job.
—Mitchel A. Woltersdorf Ph.D.
We wanted to write you a letter to thank you for the excellent job on our deck project. We are greatly satisfied with the workmanship. We are very pleased with the detail and design. Ronnie, the deck builder, took great pride in his work and we appreciate that. He told us that he builds every deck like he would build his own.
—Kevin and Sarah Brown
Other people who have had your company do work at their homes have had a great deal of praise. We wish to echo that praise. It’s great to see workmanship and customer service. Thank you.
—Larry and Jean Moorman
In 1992 I had the pleasure of having a deck built by Ron. When I needed a deck at my new home I knew I wanted Ron to build it for me. I expected a good deck, but the results were far beyond what I hoped for.
—Kathleen Lipkin
Our job was not without it’s troubles, but the folks at Southwestern came through, even the rough spots, and did the right job.
—Marc and Cathi Cross
A customer seems to find the true value of a company only when he is in a difficult situation and your company found a way to deliver.
—Randy Baum
My husband and I are writing to you to let you know what a wonderful job Allen did on our bathroom, the posts for the front porch, and the floor jacks down in the basement. He was very pleasant, and professional in the job that he did.
—Peggy Murray
From the first day, Mr. Kelley has impressed us as being a craftsman-artist of the finest kind. “Artist” is a word we do not use lightly, being artists ourselves.
—Paul Reed and Suzanne Gross
Perhaps the best compliment I can give is this: once the shakes fade to match the existing roof, no one would ever guess that the porch wasn’t part of the original construction. We will enjoy this for years to come.
—Michael M. Shockley
My wish was to transform an unfinished basement room into a bedroom, and to make it appear as if it had always been a part of the house. The bedroom, which was to be for my son, turned out even better than I imagined.
—Shauna Voth
[Allen and Zack] kept the work area very organized and we did not feel any amount of turmoil in our daily coming and going. Both of these gentlemen were most pleasant throughout the project.
—Ron L. Matthews
Ricky L’Heureux went above and beyond what I consider necessary in terms of explaining to me what he was doing/would be doing. He did the majority of the work single-handedly and completed the job exactly when he said he would, which was faster than I anticipated.
—Author Unknown
Note: To protect the privacy of the homeowners, all addresses and actual signatures have been removed from their letters.
